Help Home Get started Installation guide - Fiber Box

Setting up your Fiber Box.

This video explains how to set up your device:

 

Before starting the setup of your new Fiber Box, please take the following steps:

  • Ensure your fiber-optic line is active. You will receive an email (subject: Salt Home – Activation of your connection and services) when your services are activated, and you can always check the order status on my.salt.ch.

  • Check to make sure the box contains the following:
    • Fiber Box (white box)
    • Wi-Fi sticker with the connection details
    • Fiber-optic cable
    • Power supply

  • Optional elements include:
    • Screws for wall mounting
    • Ethernet cable(s)
    • Phone adapter

 

  1. Take the fiber-optic cable. This cable must be handled very carefully, as it is extremely fragile. If it is bent, the fiber inside will break and will prevent Internet access. You should place your Fiber Box close to the fiber-optic outlet to minimize the risk of damage. Never:
        a. Bend the cable
        b. Place it in a transit location
        c. Run it under a door
        d. Place it in a corner.

  2. Remove the cap of the FIBER port, which can be found on the right-hand side of the Fiber Box. Ensure the blue lever is positioned at the top of the port:


  3. Take the (smaller) rectangular end of the fiber-optic cable and remove the plastic cap, then place it into the Fiber port, taking care to respect the direction of insertion. Ensure that the cable is firmly secured.


  4. For the next step, you will need to know which port on your fiber-optic outlet to use. You can find this information in the activation email you received (subject: Salt Home – Activation of your connection and services), or in your account (my.salt.ch -> Subscriptions -> Internet).

  5. Remove the cap from the (larger) triangular end of the fiber-optic cable. Do not touch the tip of the fiber-optic cable. Connect the triangular end of the cable to the fiber-optic outlet, using the correct port as specified in the previous step. The port is found on the underside of the outlet, and is covered with a small plastic cover on a hinge. Pull this down to access the fiber-optic port.


  6. Connect the power supply to the back of the Fiber Box and plug it into an electrical outlet. Your Fiber Box should automatically turn on. The LEDs will flash in different colors for two to five minutes as the box synchronizes.

    a.

    b.


  7. Once the LEDs labeled WWW and FIBER are turned on and the light is static, your Fiber Box is ready for use.

  8. To join the Wi-Fi network, simply connect to the network with the name indicated next to SSID on the card (Salt_XGhz_XXX ), and use the Wi-Fi password.

    a.
    b. You can also connect a computer or an Apple TV using an Ethernet cable.
    c. If you want to access advanced settings or change the Wi-Fi name or password, go to https://salt.box while connected to the Fiber Box’s network and connect to the administrator console using the following credentials:
    - Username: admin
    - Password: admin


  9. Congratulations! Your Fiber Box is configured and you are ready to enjoy your Salt Home subscription. If you have an Apple TV or a landline phone, you can now connect them.

 

Connection speed

You benefit from the best performing fixed broadband internet access in Switzerland. In order to take full advantage of it, read our explanations and follow our tips.

WIFI tips & tricks

To take full advantage of your Salt Home services via WIFI, follow our advice available on this dedicated page.

My Account

Access your personal account to view your user profile, your billing account balance and invoices or to make payments and change the credentials of your personal account, Salt TV and Salt Video.