Help Home Billing and Payment

Billing and payment

Billing

How can I receive my bills?

Your bills and account summary are available at any time for you to consult under My Account → Bills.

  • You can receive your bills via email or by eBill at no charge.
  • If you prefer to receive your invoices in paper form, a charge will be applied on your monthly bill:
    • CHF 2.95 (bill summary)
    • CHF 5.- (detailed bill)

For information on how to receive and pay your bill, see this page.

How can I request a copy of the invoice?

Your bills and account summary are available at any time for you to consult under My Account → Bills.

If you still need a copy of your invoice, call us at 0800 700 500 and we will send to you a copy by email (by post only if you cannot receive emails).

The following fees are applied:

Delivery by email

  • CHF 4.95 per copy (up to 6 invoices)
  • CHF 9.95 per copy (from the 7th invoice)

Delivery by post

  • CHF 9.95 per copy (up to 6 invoices)
  • CHF 19.95 per copy (from the 7th invoice)

No fees are applied if you did not receive the bill.

Where can I find information about my bill?

You can find all the information on how to understand the details of your bill on this page.

Your bills and account statement are available at any time in My Account → Bills.

Payment

How can I pay my bills?

We offer a selection of free and chargeable payment methods. Visit this page and choose the one that best suits your needs.

How do I know if my payment has been registered at Salt?

Your current balance is displayed in My Account → Bills.

Your billing account history (bills and payments) is available in the section "Account Summary".

Depending on the payment method used, the payment can arrive immediately (credit card payment or TWINT), in 1-2 business days (e-Banking) or in up to 5 days (payment at the postal office).