Help Mobile Cost Control

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Optimize my costs

How much will I be charged for data usage with my subscription in Switzerland if I have used up my inclusive data volume?

If you have a Basic / Start subscription and have used up your data, you will be redirected to a website. There you can buy additional data, which is valid for 30 days from activation.

To buy an additional data package, visit this page.

You can find more information on the charges for data usage in Switzerland and abroad on this page.

How can I deactivate a premium SMS/MMS service (value-added service)?

Find the short number of the value-added service in question on your detailed bill (My Account → Bills).

Then go to the page Search for short number* and use the indicated keywords to deactivate the service(s):

  • To deactivate one specific service:
    STOP [name of the service] to the short number of the service provider.
  • To deactivate all services of a specific service provider:
    STOP ALL to the short number of the service provider.
  • To block access to all adult services via your connection** (independently of the service provider):
    BLOCK ADULT to 5155.
  • To block access to all premium services via your connection** (independently of the service type and provider):
    BLOCK ALL to 5155.

Please note: You will no longer have access to any premium service at all and will no longer be able to use your mobile phone for service payments (e.g. Selecta vending machines, parking tickets etc.).

* You can search by provider name or by number.

** Blockage on Salt network level.

How can I protect myself against fraudulent communications such as Spoofing, Phishing or scam-calls?
  • Do not answer calls from unknown numbers.
  • Block unknown and unwanted calls.
  • Do not provide personal information (especially sensitive financial information) in response to an incoming call.
  • Do not disclose your mobile phone number on websites or forms unless it is mandatory required.
  • Never call back callers with unknown numbers who hang up immediately or suspicious numbers in general.
  • Don’t assume that an unsolicited caller is genuine just because he knows your personal details (these might be available online, ex. on social media platforms).
  • Salt protects you from unsolicited calls from telemarketing companies or companies using spoofed numbers.
How can I block unwanted or unknown numbers on my mobile phone?

Android

Calls:

  • Open the Phone app
  • Tap the Menu icon (3 vertical dots) in the upper right corner of the screen.
  • Tap on Settings.
  • Tap on Block Numbers.
  • Enter the number that you want to block.
  • Tap on OK.

SMS:

  • Open the Messages app.
  • Open the conversation with the person you want to block.
  • Tap the More icon.
  • Tap on Block Number

iOS

Calls:

  • In the Recent section of the Phone app, tap the Info button next to the phone number or name of the contact you want to block.
  • Scroll down.
  • Tap on Block this Caller.

SMS:

  • In Messages, open the conversation.
  • Tap the name of the contact in the upper part of the conversation.
  • Then touch the Info button.
  • Touch the Info button and scroll down.
  • Tap on Block this Caller.

FaceTime:

  • In the FaceTime app, tap the Info button next to the phone number, contact name, or email address you want to block.
  • Scroll down and then tap Block this Caller.

Note: Additionally, we also recommend using an app for call filtering (ex. Hiya iOS & Android or Truecaller iOS & Android).

How are users under the age of 16 protected?

All value-added services are blocked for mobile line users under the age of 16.
These services cannot be unblocked, even at the request of the owner of the line.

Does Salt protect me from unsolicited calls?

Salt protects you from unsolicited calls from telemarketing companies or companies using spoofed numbers.

However, if you wish, you can remove call blocking from telemarketing companies by calling the customer care on 0800 700 700. If you are a Business customer, go to My Business Account, in the "Options" section of your subscription and choose the option "Authorize marketing calls".

Where can I report unwanted marketing calls?

If you receive unwanted marketing calls, please notify us via our contact form or by calling us at 0800 700 700.

Where can I get information about unwanted calls that in my opinion should not have been blocked?

If a call (e.g., marketing) has been blocked and you believe it shouldn't have been, notify us via our contact form or by calling us at 0800 700 700.

What types of value-added services can I block?

You can block the following value-added services:

  • Premium Business
  • Premium Information
  • Premium Adult
  • Phone books
  • Premium SMS

More information on 090X numbers → OFCOM

More information on 18xy numbers → OFCOM

For users under the age of 16, all these services are blocked by default and cannot be unblocked.

Limit roaming costs

Where can I find all the information about roaming cost limitation?

You will find all the necessary information on this dedicated page: https://fiber.salt.ch/options-services/roaming-managment.

I’m already abroad and forgot to set up a Talk or Internet option. Is it too late now?

It’s never too late! You can activate the options anytime. Just go to My Account > Set up or send an SMS to 5155 with:

What other precautions can I take to avoid roaming data usage?

There are several ways to minimize your costs when traveling abroad:

  1. Use a subscription with data included (unlimited or not) abroad like Europe XXL.
  2. Use data packages. See https://fiber.salt.ch/en/options-services/abroad/internet.
  3. Reduce roaming costs by setting a limit. To do this, go directly to myaccount.salt.ch (private customers) or mba.salt.ch (Business customers).
  4. Deactivate the use of data abroad either in your phone's settings or on the network (contact our customer care for this).
    On the Samsung S7 for example, the “smart network switch” function must also be turned off. Some Android devices also feature a “data saver” function, which the user must activate.
    To prevent any further risk, the following functions should also be deactivated:
    • Wi-Fi Assist (iPhone)
    • Download booster (Samsung).
How can I buy the Talk/Internet Europe or Talk/Internet World options??

It is never too late! You can activate one at any time.

Go to My Account → Set up or send an SMS to 5155 containing:

  • Talk Europe : START TALKEUROPE
  • Talk World : START TALKWORLD
  • Internet Europe : START INTERNETEUROPE
  • Internet World : START INTERNETWORLD

You can find more information about our roaming offers on this page.

How much am I charged for data roaming usage when my included volume is used up?

If you run out of data, you will be redirected to a page offering additional data bundles, valid 30 days after activation.
See Roaming.

Without any option or additional data bundle you may be charged up to 15.-/MB, depending on the travel zone you visit. Find out the details here: Tariffs abroad.

In this case, you will not be charged beyond the set limit. You can change these limits in myaccount.salt.ch (private customers) or in mba.salt.ch (Business customers).

Is there a charge for the Voicemail in Switzerland or abroad?

Receiving messages and calling your Voicemail with Salt domestic network is free.

Abroad:

  • Receiving messages is charged twice, once as an incoming roaming call and once as an outgoing roaming call.
  • Calling your Voicemail is charged as an outgoing roaming call.

In order to avoid these charges, we advise you to deactivate your voicemail before your trip. See How do I deactivate my Voicemail and reactivate it again?

Information on roaming options and data volumes is available on our roaming page.

My consumption

I used up all my data. When will I have new data volume again?

On the 10th of the month (invoice date).
For business customers, the new data volume is available on the 1st of each month.
You will receive an offer with additional data packages that you can use to cover the period until then.

How can I view my data usage and remaining available volume?

Via a computer (or on your mobile phone, via WiFi only):
Go to My Account → usage → Surf.

Via your mobile phone connected to the mobile network (not via WiFi):
Visit costcontrol.salt.ch/en/status.

Make sure you access this page with Firefox or Safari. It is not possible to activate additional data packages via the mobile Opera browser (and only very irregularly via Chrome).

Additional Services

I cannot find one of my bills. Can I get a copy?

You can access My Account → Bills and get your invoices and payment details for free.

To receive additional copies of the bill, please contact us.

An additional copy of the bill costs:

  • CHF 4.95 when sent by e-mail (up to 6 bills).
  • CHF 9.95 when sent by e-mail (for more than 6 bills).
  • CHF 9.95 when sent by post (up to 6 bills).
  • CHF 19.95 when sent by post (for more than 6 bills).

Copy of the account statement/account summary with invoice and payment details (dates, amounts, methods, etc.) costs CHF 9.95.

For more information on receiving and paying the bill, visit this page.

Is there a charge for bill delivery?

eBills and bills delivered by e-mail are FREE.

Paper bills delivered monthly by post cost:

  • CHF 2.95/month for summary bills.
  • CHF 5.-/month for detailed bills.

For more information on receiving and paying the bill, visit this page.

I misplaced one of my documents. How much does it cost to get a copy?

Any copy of a document (except bill copies) costs CHF 9.95.
For bill copies, see section:
Are there any fees associated with invoicing?

I paid my bill late. Will this cost me anything?

Make sure you always pay your bills before the 28th of the month. If you have received a reminder by SMS or by email, go to My Account, consult your bill and pay online. If you pay by automatic direct debit, make sure that your bank or post account has sufficient funds.

If you do not pay by the due date:

  • You will receive reminders after a certain period. We will charge you CHF 30.- for each reminder.
  • Should we still not have received payment, your connection will be suspended at a certain time. You will be charged CHF 50.- for this process.

Note: Even if your connection has been suspended, we can still send you reminders of CHF 30.- each.

How can I order a new SIM card and how much does it cost?

You can order a new SIM card for CHF 59.- in My Account.

  • Go to My Account
  • Go to «Usage»
  • Click on «More useful functions»
  • Then select the SIM card type and the reason and double-check the delivery address.