Contract and my customer account

My Account is a free service which can be accessed online via any browser.

It allows you to easily monitor and manage your subscription:

• Consult your bill;
• Buy and pay for devices, PrePay vouchers, etc. online;
• Activate and manage options;
• Retrieve PIN and PUK codes (unblock SIM card);
• Manage your profile details (email address, language, bill delivery method, detailed bill);
• Check your offers;
• View your data, calls and messages usage;
• Link or unlink one or more Salt Home and/or Salt Mobile accounts;
• And much more!

You can manage all your Salt Mobile / Salt Home accounts in your customer account.

In My Account you can add one or more Salt Mobile or Salt Home accounts to an existing customer account.

• On the homepage click on the arrow in the upper right corner.

• Click on «My profile».

• Then click on «Link an account».

You can link a Salt Mobile or Salt Home account by choosing between the different options.

• Once the required information has been entered, click on «Validate» or «Request the account linking».

You will receive an e-mail with a link.

• Click on the link.

Then a page will open.

• Click on «Authorize»

You can unlink one or more Salt Mobile or Salt Home accounts from an existing customer account in My Account.

• On the homepage click on the arrow in the upper right corner.

• Click on «My profile».

• Then click on «Personal Information" and on the account you want to unlink».
• Then click on «Unlink this account».

Go to My Account > Register and follow the instructions to set up one account for all your Salt services.

On an Android smartphone or an iPhone

• Open your web browser
• Go to my.salt.ch
• Create a shortcut to “My Account” on your mobile phone:
  • Android → Click on the browser menu in the upper screen bar (three vertical dots)
  • iPhone → Select the icon “Share” in the middle of the lower screen bar
• Select the option “Add to Home Screen”.
• A dialog window will open where you can rename the icon. Then confirm by clicking on “Add”.
• Now the icon displays on your smartphone's home screen. The first time you access from your mobile phone, you will need to enter your login credentials. They will be stored on the browser cookies.

In case of login problems, the easiest solution is to configure a new password if your email address and your password aren't recognized or to create a new account if your email address isn’t registered in our new system.

To identify yourself, use the identification method that is most suitable for your situation: the phone number associated with your Salt Mobile account (if you have several phone numbers, you can use any one), your Salt Mobile / Salt Home contract number, your Salt Mobile / Salt Home billing account number or the OTO ID of your Salt Home account. If you encounter an error during the data identification, try again with another method.

If the email address isn't accepted, use the «Forgot your password?» function.

If your email address is already used with a customer account that doesn't contain all your Salt Home or Salt Mobile accounts, please contact our customer care.

Go to My Account → My profile → Login information. First enter your current password, then your new password.

You can't log in to your customer account because you forgot your password? Don't worry! Simply use the «Forgot your password?» function on the login page.

• Go to My Account → My profile → Login information.
  
• Click on the "Edit" button (pencil symbol) next to "Account email".
  
• Enter the new email address in both fields.
• Click on "Validate".
• Click on the validation link you will receive on your new email address.
  Check your spam folder if you still have not received an email a few minutes after submitting your change request.

The change is effective the next time you log in to My Account.

Private customers

Please note that a contract transfer request can only be submitted in the Salt Stores.

Visit a Salt Store together with the future owner (must be an adult).

Bring a valid identification document (both current and future owner).

Fill out and sign the “Change of ownership of mobile number (Private to Private)” form, which will be given to you on site.

Make sure to provide all the required information and to pay your overdue balance (if any) to avoid delays.

The change of ownership can take up to 4 weeks.

A fee of CHF 49.95 will be applied to the new contract owner when the change is complete.

Attention: Only requests submitted in the Salt Stores will be processed.

You benefit from a free-of-charge month when signing-up for the insurance Care.

During this first month exclusively, you can cancel the insurance cover with a one-week notice period to the end of the month.
To do so, please visit https://caresupport.ch/#/salt_cancellation and fill out the online form.

You will need to provide the date of birth of the contract owner, the mobile number associated to the contract and the IMEI Number of the insured device. To find out the IMEI, tap *#06# on the keyboard of your device. The IMEI appears immediately after entering the code.

If you are a Salt Business customer, provide the date of birth of your Fleet Manager.

If an insured event occurs during the first free month and it is settled, you lose the right of cancellation during the free month and you will only be able to cancel for the first time at the end of the fourth month of the insurance.

All cancellations (with the exception of cancellation within the free month) must be requested at our customer care.

Your satisfaction is our priority, that's why we're sad that you want to leave us. We hope that we can convince you to stay with Salt. Have you already seen your personal loyalty offer? You can find more information on it in My Account, in our Salt Stores or by calling our free hotline on 0800 780 100. You can reach us from Monday to Friday from 8:30 to 18:00.

If you still want to cancel your subscription, you can do it easily and quickly via our hotline. Our sales advisors will explain the next steps to you and, if necessary, how to transfer your phone number.

You can also send us the cancellation request by mail.

• Go to My Account → My profile → Personal information.
  
• Click on the "Edit" button (pencil symbol) next to "Address".
  
• Fill out the fields, then click on "Validate".

• Go to My Account → My profile → Personal information.
  
• Click on the "Edit" button (pencil symbol) next to "Language".
  
• Choose you preferred language in the drop-down list.
  
• Click on "Validate".

• Go to My Account → My profile → Personal information.
  
• Scroll down and locate the section "Email for receipt of offers".
  
• Click on the "Edit" button (pencil symbol).
• Fill out the field, then click on "Validate".

Any copy of a document (except bill copies) costs CHF 9.95.
For bill copies, see section: Is there a charge for invoice delivery?

In My Account, click on "Offers & Renewal".

• mormal wear and tear
• consequences of incorrect use
• damage or repair by you or third parties
• faults caused by external factors (e.g. severe impact, damage caused by dropping, liquids, chemicals, dust, extreme heat, extreme cold etc.).

If you ordered your device from the Salt online shop, please call us on 0800 700 700. If you have bought your device in a store, please visit one of our Salt Stores.
Note that a fee of CHF 9.95 will be charged to cover the administrative costs.

First read our Device help and support section and follow the instructions to the end: this will either solve the problem or redirect you to a suitable repair process, in particular the online repair service form.

If you do not have Salt Care or Relax insurance: If you'd like your phone repaired, register it with our online repair service or bring it to any Salt Store and we'll send it to our repair center for you. If a repair under warranty is possible, no charges will apply to you. Otherwise, you will be charged the usual fees.

If you have Salt Care or Relax insurance: you can make a claim directly on the customer portal of i-surance. Please visit the page www.caresupport.ch.

If you have Relax insurance: (you signed up for insurance before January 2017): To report a claim, please call the i-surance hotline on +41 44 200 23 92.