Manage my subscription.

My consumption

How can I ensure that my smartphone doesn't download data without notifying me?

You can:

  • Prevent auto synchronisation of your apps:
    Android: Settings > Accounts > More > click on "Turn off auto sync".
    Apple: Settings > General > Background App Refresh.
  • Restrict Operational System update to WiFi only:
    Android: Settings > About device > Software update > activate "WiFi only".
    Apple: Settings > iTunes and App Stores > uncheck "Use Cellular Data".
  • Restrict applications updates to WiFi only:
    Android: Playstore > Settings > click on "Auto-update apps" > select "Auto-update apps over WiFi only".
    Apple: Settings > iTunes and App Stores > uncheck "Use Cellular Data".
    If you’re worried about costs, we suggest you change your subscription to Plus

Adapt my subscription

I want to change the mobile number of my current subscription, what do I need to do?

Contact Customer Service at 0800 700 700.
Note that changing a mobile phone number costs CHF 99.95 to cover the administrative costs.

How can I activate/deactivate options?

You can manage your options on My Account > Set up or by SMS. See all available options and procedures here.

My voicemail

How do I deactivate my Voicemail and reactivate it again?

You can temporarily disable your voicemail – for example, if you travel and want to avoid roaming costs – by tapping ##002# or ##004# on your smartphone keyboard, then press the call button.

Note that callers won’t be able to leave messages during this time but you will get notifications by SMS to show who or which number has called you.

To reactivate it tap **004*086xxxxxxxxxx# from your smartphone keyboard, then press call button (xxxxxxxxxx is your mobile number. For example, if your number is 078 123 45 67, tap: **004*0860781234567#).

How do I listen to my Voicemail messages?

In Switzerland:

  • With your mobile phone:
    Call your own number then follow the instructions
  • With another phone:
  1. Call 086 followed by your phone number (example 086 078 000 99 11)
  2. During the welcome message press * and your password will be asked
  3. If you haven't defined a password, or if you enter three times the wrong one, you will receive a new one per SMS.
  4. Then follow the instructions.

From abroad:

  1. Call +4186 followed by your phone number (example +4186 078 000 99 11)
  2. During the welcome message press * and your password will be asked
  3. If you haven't defined a password, or if you enter three times the wrong one, you will receive a new one per SMS.
  4. Then follow the instructions.
How do I reset my Voicemail password if I’ve forgotten it?

To access your Voicemail see "How do I listen to my Voicemail messages?"

  1. Type 3 (menu configuration)
  2. Type 1 (menu change password)
  3. Follow the instructions
How do I set up my Voicemail?

Your Voicemail is already set up by default on your customer profile. You only need to add a welcome greeting and a password by calling your own number and following the instructions.

Do I need to set up my Voicemail before I travel?

Your Voicemail will work normally. See question "How do I deactivate my Voicemail and reactivate it again?"

Can I use my Visual Voicemail when I’m abroad?

Yes, you can use Visual Voicemail in roaming mode. Please note that data roaming costs apply. Indication:
1 minute is around 100 KB (10 minutes are about 1MB). Not contractual.

My Account

I wish to transfer my subscription to another person. How can I do that?

Private customers

The fee for a change of ownership is CHF 49.95 applied to the new contract owner.

  • Download the form Change of ownership of mobile number (Private to Private).
  • Collect the requested data and complete it together with the future owner.
  • Return it to us, including copies of the required IDs, using our contact form.
    You may also submit the documents in any Salt Store.
  • Make sure to provide all the required information and pay your overdue balance (if any) to avoid delays. The change of ownership can take up to 4 weeks.

Business customers

The change of ownership is free of charge. Only authorized persons are entitled to request the change of ownership.

  • Download the form Change of ownership of mobile number (Business to Business).
  • Collect the requested data and complete it together with the future owner.
    If the recipient company is a new at Salt, the form may only be signed by the owner of the company or by an authorized person registered in the Commercial Register.
  • Return it to us, including copies of the required IDs, using our contact form.
    You may also submit the documents in any Salt Store.
  • Make sure to provide all the required information and pay your overdue balance (if any) to avoid delays. The change of ownership can take up to 4 weeks.
How can I install "My Account" like an app on my mobile phone?

On an Android smartphone or an iPhone

  1. Open your web browser
  2. Go to myaccount.salt.ch
  3. Create a shortcut to “My Account” on your mobile phone:
    • Android → Click on the browser menu in the upper screen bar (three vertical dots)
    • iPhone → Select the icon “Share” in the middle of the lower screen bar
  4. Select the option “Add to Home Screen”.
  5. A dialog window will open where you can rename the icon. Then confirm by clicking on “Add”.
  6. Now the icon displays on your smartphone's home screen. The first time you access from your mobile phone, you will need to enter your login credentials. They will be stored on the browser cookies.

What shall I do if I can’t access “My Account” to change online my Salt options, see my Salt bills or change my Salt customer profile?

For username:
Go to forgot username

For password:
Go to forgot password

Please note that the password must contain three of the four following elements:

  • Upper case letter
  • Lower case letter
  • Number
  • Special characters . + - _ ? ! $
  • No spaces

SIM card lost or stolen

How do I proceed in the event of mobile phone loss or theft?

Block your SIM card and order new one:

  • Visit My Account → Usage → More useful functions (wrench icon) → Block number. You also have the possibility to order a new SIM card there, or
  • Call our customer care service on 0800 700 700 or from abroad on +41 78 700 70 00 (chargeable) and request the SIM card to be blocked.

Important: The SIM card can only be unlocked through our customer care service. Only the contract owner is entitled to request unblocking of the SIM card.

Value-added services

What are value added services (VAS)?

Value-added services numbers are used by companies to provide and charge services through a number.

In Switzerland, value-added services are usually starting with 08 or 09 (0800 are however free of charge).

You will find more information on Individual number allocation on the website of the Federal Office of Communications OFCOM.

On your Salt bill, calls to VAS numbers are displayed in the «Value-added services» section.