Help Mobile Additional services

Additional services

Options

How can I activate/deactivate options (Salt Care, Spotify Premium or a data package)?

You can manage your option is My Account > Set up or via SMS. Find all option and instructions here.

Mobile ID

Where can I find more information about the service Mobile ID?

Find all information concerning Mobile ID on our dedicated page.

Wi-Fi-Calling

What is the use of Wi-Fi Calling?

Wi-Fi Calling offers you the following advantages:

  • If you are calling in Switzerland, you can profit from excellent indoor coverage wherever you have Wi-Fi access.
  • If you are calling or texting from abroad, you can avoid roaming costs: calls and SMS via Wi-Fi calling are charged at the same tariff as within Switzerland..

More details here.

What are the preconditions for Wi-Fi Calling?

All you need is Wi-Fi access and a compatible phone, configured for Wi-Fi Calling. No special app, neither for your nor for the person you are calling.
More details here.

Voicemail

How do I deactivate my Voicemail and reactivate it again?

You can temporarily disable your voicemail – for example, if you travel and want to avoid roaming costs – by tapping ##002# or ##004# on your smartphone keyboard, then press the call button.

Note that callers won’t be able to leave messages during this time but you will get notifications by SMS to show who or which number has called you.

To reactivate it tap **004*086xxxxxxxxxx# from your smartphone keyboard, then press call button (xxxxxxxxxx is your mobile number. For example, if your number is 078 123 45 67, tap: **004*0860781234567#).

Do I need to set up my Voicemail before I travel?

Your voicemail will work normally. When abroad, you may be charged for data usage when using your voicemail. To deactivate it, see FAQ How do I deactivate my Voicemail and reactivate it again?

How do I listen to my voice mail messages?

In Switzerland:

  • With your mobile phone:
    • Call your own number then follow the instructions.
  • With another phone:
    • Call 086 followed by your phone number (example 086 078 000 99 11).
    • During the welcome message press * and your password will be asked.
    • If you haven't defined a password, or if you enter three times the wrong one, you will receive a new one per SMS.
    • Then follow the instructions.
      From abroad:
  • Call +4186 followed by your phone number (example +4186 078 000 99 11).
  • During the welcome message press * and your password will be asked.
  • If you haven't defined a password, or if you enter three times the wrong one, you will receive a new one per SMS.
  • Then follow the instructions.
How do I reset my Voicemail password if I’ve forgotten it?

To access your Voicemail see "How do I listen to my Voicemail messages?"

  1. Type 3 (menu configuration)
  2. Type 1 (menu change password)
  3. Follow the instructions
How can I activate and deactivate Visual Voicemail, especially when I am abroad?

Visual Voicemail is only available to iPhone owners. It notifies you by SMS when a new voicemail message is received allowing you to manage it even more efficiently.

This service is free of charge in Switzerland. When abroad, roaming data charges apply, i.e.: 1 minute corresponds to approximately 100 KB (10 minutes correspond to approximately 1 MB). We therefore recommend that you temporarily deactivate your voicemail when travelling abroad.

To activate the service

Send START VISUAL to 5155 or go to My Account and add the option "Visual Voicemail" by clicking on "You might like these options".

For more details on how to configure this service, visit Apple's support page.

To deactivate and reactivate the service

  • Visual Voicemail can be deactivated at any time. Send “STOP VISUAL” to 5155 to deactivate it.
    OR
  • Deactivation: tap ##002# Call button or ##004# Call button
  • Reactivation: **004* 086 y # (y = your mobile number)

In case of a problem or error

If your Visual Voicemail is not working properly, you must:

  • First deactivate Visual Voicemail and then deactivate the voicemail.
  • Reactivate the voicemail.
  • Reactivate Visual Voicemail.

SBB FreeSurf

Where can I find more information about the service SBB FreeSurf?

Find all information concerning SBB FreeSurf on our dedicated page.