Salt Mobile Security FAQ

Salt Mobile Security is a mobile security application providing a suite of services that protects mobile users from online attacks, viruses and spyware so you are assured that your mobile device and personal data are protected as you surf the web and download files.

Salt mobile customers on all postpaid price plans, except mobile broadband data-SIM plans are eligible to sign up.

Salt Mobile Security supports both IOS (9.0 and above) and Android (4.2 and above).

Salt Mobile Security is available at CHF 3.95/month. Without minimum duration, it can be activated and deactivated anytime.

The app can only be used for one mobile device per subscription.

You may sign up for this service at any Salt stores. There will be more channels for subscription in the coming future.

It has no minimum contract term. You will be charged for the actual days of usage on your next Salt Mobile bill.

Upon subscribing to the application, an SMS bearing the download link and an activation code for the app will be sent to your mobile number.

Click the link to first download the application and then follow the on-screen instructions to install the application. Your mobile device and data are then protected for as long as you subscribed to Salt Mobile Security.

Salt Mobile Security is not installed in memory card. It is installed in your mobile device’s internal board memory.

You can subscribe to Salt Mobile Security even if your phone is already covered by another mobile security app. However, we suggest that you cancel the subscription for the other security provider to avoid paying for both services.

Please call our Customer Service to subscribe to the service. Once you receive the activation SMS, follow the instructions to activate the service.

To continue the service with your new mobile device, you will need to activate Salt Mobile Security on the new mobile device.

Customers will need to contact customer service to request for the new activation code.

Please note that your previous device will no longer be protected by Salt Mobile Security.

Your mobile device will still be protected by Salt Mobile Security.

Yes, the Salt Mobile Security service will remain active in your current phone.

Salt Mobile Security account is linked to only one mobile device at any one time. The application can be activated into any new devices with the same Salt postpaid number through the same channels as listed in point 5. However, Salt will then cease to work on the previous mobile device.

Yes, the subscription will still work on your new phone. You will need to request for a new code by calling our Customer Service to install into the new device.

The Salt Mobile Security application will only work on one device (regardless of operating systems) at any one time. A new code must be requested regardless of whether or not it had Salt installed previously.

No you can’t. Salt Mobile Security account is active on only one mobile device for one mobile number at any one time.

Salt Mobile Security uses a minimal amount of data to scan your applications. The application uses between 2-5Mb a month, depending on the number of applications installed on the phone that has to be scanned through.

Please call our Customer Service to request for a new activation SMS.

You can run a manual scan to see the warning again. If you ignored the warning of a malicious application, Salt Mobile Security will automatically remind you to remove the threat the next time you run the application.

Salt Mobile Security will still scan regularly in the background however, please do ensure that the application is updated regularly to maximize the level of protection offered. Either check in the application’s setting that it will update automatically or perform a manual update on a regular basis.

The last update to the app will not be displayed however, you can perform a manual check and update of the app at any point.

The last scan performed of the mobile device will be shown on the screen when you launch the app.

Battery drain due to the running of Salt Mobile Security is negligible.

Salt Mobile Security does not provide security for your SIM card. Salt Mobile Security is a mobile security application that provides a suite of services that protects mobile users from online and application attacks, viruses and spyware so you are assured that your mobile device and personal data are protected as you surf the web.

Salt Mobile Security protects your mobile device from mobile malware and other digital threats including viruses, worms, spyware and other potential threats.

Salt Mobile Security automatically scans your device in every 4 hours. You can run a manual scan any time as well.

Salt Mobile Security scans the applications on your mobile device.

It does not scan message content and attachments.

Salt Mobile Security scans the applications in your phone.

Salt Mobile Security prevents the download of malicious and infected applications over-the-air. And the network protection layer is focused on protection on hotspots. It does not, however, block communication sent with Bluetooth or IrDA interfaces.