How to get & pay your bill.

You can find all the information regarding your bill here.
Our recommendation is to pay your bill via direct debit.

 


How you get your bill.

The best way to get your bill is via email or eBill. To change the way you receive your bills, go to your profile in My Account and click on «Change bill delivery».

By email

Every month, we send you an email for the bill period just ended. This will give you the total amount due, the due date for payment and payment instructions.

You can also find the PDF of your latest bills 24/7 in My Account.

If you would like to receive your bill by email, please call us on 0800 700 700.

By eBill

If you have a PostFinance or Swiss bank account you can register for eBill to view and print your bills 24/7 from the comfort of your home or, if you're on the move, wherever suits you.

How do eBills work?
Go to www.ebill.ch or watch this video.

 

To set-up eBill

1. Log in

Log in to your e-banking or e-finance account.

2. Activation

Activate the eBill function.

3. Registration

Select "Salt Mobile SA Rue du Caudray 4" from the list of invoicing parties

Please note:
If you already use the eBill service to pay your Salt Home bills, make sure you configure the "Salt Mobile SA Rue du Caudray 4" sender a second time for your Salt Mobile subscription, following the procedure above. The Salt Mobile and Salt Home invoices are independent.

By post

If you would prefer to receive your bill by post, we totally understand.

Unfortunately, we will charge you for sending your bill by post because of the cost of paper and postage:

  • CHF 2.95/month for summary bills
  • CHF 5.–/month for detailed bills

Opting to receive your bill by email or e-bill will save money and paper.

How to pay your bill.

The best way to pay your bill is direct debit or eBill.

By direct debit

Direct debit is the simplest and most efficient method of paying your bills. More importantly, this service is free of charge. You no longer have to worry about your payments: the amount due is settled automatically each month. Direct debit can be set up with a bank or PostFinance account.

You are always in control: the payments are accessible at any time and can be contested within 30 days. Should you change your mind, direct debit can easily be cancelled.

Note:

  • The direct debit will be effective from the moment you receive an invoice stating that the amount of the invoice will be debited from your bank or PostFinance account. Until then, please pay your bills as usual.
  • The form for Salt Mobile customers is different from the form for Salt Home customers. Ensure that you use the correct form (the form for Salt Mobile customers is available below).
  • If you already have activated the direct debit for your Salt Home subscription, you will need to fill out the form for your Salt Mobile subscription as well (available below).

Registration
Print the authorisation form, fill it outand send it to the address indicated.

By eBill

If you have a PostFinance or Swiss bank account you can register for eBill to view and print your bills 24/7 from the comfort of your home or, if you're on the move, wherever suits you.

How do eBills work?
Go to www.ebill.ch or watch this video.

 

To set-up eBill

1. Log in

Log in to your e-banking or e-finance account.

2. Activation

Activate the eBill function.

3. Registration

Select "Salt Mobile SA Rue du Caudray 4" from the list of invoicing parties

Please note:
If you already use the eBill service to pay your Salt Home bills, make sure you configure the "Salt Mobile SA Rue du Caudray 4" sender a second time for your Salt Mobile subscription, following the procedure above. The Salt Mobile and Salt Home invoices are independent.

Online payments on My Account

You can pay your bills with no additional cost and at anytime through My Account.
The following payment methods are accepted: TWINT, VISA, Mastercard, Postcard, Postfinance, E-finance and Samsung Pay.

You can find more information on TWINT and download it here.

Make a payment on My Account:

  1. Go to My Account - Bills
  2. Click on "Pay now"
  3. Choose “Use another credit card” and click on “next“
  4. Choose your method of payment
  5. Follow the payment process.

Your bill will be paid immediately.

Online payments are the fastest way to reactivate your line if it has been deactivated.

By e-banking

Log in to your e-banking or e-finance portal and copy and paste this information from the orange payment slip on your PDF bill to make your payment:

Reference: 0000000000000000000XXXXXXXC (this is an example). The reference number is unique to you and can be used for all bill payments.
Postal account: 01-05292-2
Payable to: UBS AG 6300 Zug
In favour of: Salt Mobile SA, CH-1020 Renens 1

Please note:
Overdue bills: Your most recent bill will provide the total amount due and your BVR payment slip will not specify a payment amount (see example in «your bill explained»). Payments made by BVR will be applied to the longest outstanding overdue amount.

Each bank has a slightly different payment procedure. Instruction guides for the major financial institutions are set out below for your reference. Banks may change their procedures and so we cannot guarantee the content.

UBS

  • Select 'payments' and then enter 'single payment';
  • In the new input screen enter Salt Mobile account number 01-05292-2;
  • Select Salt Mobile SA;
  • Enter the required information shown on the top of right of the bill, namely:
    • amount, due date, currency
    • reference number
  • Press 'next' and 'submit'

Credit Suisse

  • Select 'payments' and then enter 'payment' and 'single payment';
  • Select the orange BVR
  • In the BVR input screen, fill in the required information as provided on the top right hand side of your Salt bill, namely:
    • account: 01-05292-2;
    • amount, due date, currency
    • reference number
  • Press 'next' and 'submit'

PostFinance

  • Select 'payments'
  • Select 'domestic'
  • Fill in the required information as provided on the top right hand side of your Salt bill, namely:
    • recipient's account: 01-05292-2;
    • amount, due date, currency
    • reference number
  • Press 'send'
At the post office

Payments can be made in any Swiss Post office.

Due to special procedures during the Covid-19 epidemic, we advise you to consult the list of post offices and their opening hours : is my swiss post branch closed?

This payment method is only available if you received your bill by post. You should use the attached orange payment slip and hand it in at the counter with your payment. The receipt will be stamped and you should retain it as proof of payment.

If you received your bill by email, you should use one of our other payment methods (i.e.: by credit card, by e-banking, in a Salt Store).

Please note that a surcharge fee of CHF 4.45 applies for post office payments, and it will appear on your next bill.

In a Salt Store

Payments can be made in any of our Salt Stores.

You will find the list of stores and their opening hours here.

You may pay in cash, or with a bank debit card or credit card. Simply give your phone number to a member of the Salt Store team who will credit your payment directly to your account.

Please note that a surcharge fee of CHF 5.95 applies to any bill payment made in a Salt Store. This fee will be paid together with the bill at the Salt Store.

You will be given a receipt. You should keep this as proof of payment.